Privacy Policy

Return Serve respects your right to privacy and is committed to providing you the best possible experience on our website. This privacy policy has been provided to manage the collection and use of personal information through the Return Serve website. Return Serve is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

By accessing and using the Return Serve website, you agree that you have read and understood this Privacy Policy and you accept and consent to the privacy practices (and any uses and disclosures of information) that are described in this Privacy Policy.

Collection of Personal Information

As with many other websites, the web servers used to operate our website may collect certain non-personal data pertaining to users of the website and the equipment and communications method that they use to access the Internet and the website. Without combining these data with other sources of information, they do not readily or personally identify individuals.

Return Serve logs your IP address in order to help diagnose problems with our server, administer the Return Serve site and track usage statistics. It would be extremely difficult for us to identify you through your IP address, and we make no attempt to do so. If you reached the Return Serve website by clicking on a link or advertisement on another site, then we also log that information. This helps us to maximize our Internet exposure, and to understand the interests of our users. All of this information is collected and entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.

We may also use “cookies” (small text files stored on users’ computers) to help track and customise access and use of the Return Serve website. Cookies store and retain information that helps us recognise individuals when they return following a previous visit. Most popular Internet browser packages allow one to configure the browser so as not to accept cookies.

The Return Serve website collects non-personal information from visitors for our own reporting purposes.

Submitting an Enquiry Form

When you submit an Enquiry Form via the Return Serve website we will be collecting a range of personal information from you. Collecting this information is important for us to have further contact with you regarding your enquiry.

Your personal information will be retained by Return Serve in a secure environment, will be kept confidential, and will only be used in connection with the purposes for which it is submitted. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy.

We will keep your personal information confidential and only use it for things related to Return Serve. 

In addition to contacting you regarding your enquiry, some of the ways we may use your personal information include:

Email:  On providing your email address, you have the opportunity to opt-in to receive communication from Return Serve. We would like to communicate with you and we will keep these emails to a minimum. As it is an opt-in service, we will not contact you if you do not wish to be contacted. You can opt-out of any regular email contact any time but clicking the ‘Unsubscribe’ button at the bottom of the email or by emailing info@returnserve.org with ‘Unsubscribe’ in the subject line.

Reporting: At times, we will be required to report on general information from Return Serve. This may include your personal information, such as location and age.

Signing up for our Mailing List

On the Return Serve website we provide the opportunity for you to opt into our mailing list. When you provide your name and email address in the mailing list sign up space in the footer of the Return Serve website, the information is automatically added to our mailing list hosted by Mail Chimp.

We will only contact you if you wish to be contacted.

This information is kept secure and confidential and you can opt-out of any regular email contact any time but clicking the ‘Unsubscribe’ button at the bottom of the email or by emailing info@returnserve.com.au with ‘Unsubscribe’ in the subject line.

Sharing of Information by Us

Return Serve values your privacy, so we have taken the necessary precautions to be in compliance with the Queensland Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

We do not distribute your information to any third parties.

However, in some cases, we may be requested or required to share your personal and non-personal information, as outlined below.

Your Consent:

We may share or disclose your information at your direction.

Law and Harm:

We may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Return Serve’s rights or property.

Privacy and Children

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

We do not knowingly collect or keep information from anyone under 13 years of age.

If we become aware that a child has provided us with personal information without permission, such as by submitting an enquiry, we take steps to contact their parents or caregivers and remove their information.

If you become aware that your child has provided us with personal information without your consent, please contact us on info@returnserve.org.

Changes to this Privacy Policy

Return Serve may revise or amend this policy at any time at our sole discretion. If we make any substantive changes in the way we collect or use personally identifying information provided by users, we will post a prominent announcement on our web site home page and post the changes on this page. Return Serve will never change our policies and practices to make them less protective of user information collected prior to the effective date of any changes without the consent of affected users. We encourage users to visit this page periodically to review our current policy. If you have objections to the Privacy Policy, you should not access or use the Return Serve website.

Changes may be made to this Privacy Policy and we will do our best to communicate this with you.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. Return Serve takes reasonable steps to make sure that the personal information collected, used and disclosed is accurate, complete and up-to-date. Individuals who need to access or correct any personal information held by Return Serve about them are asked to send a request to info@returnserve.org. In order to enable Return Serve to retrieve it, as much detail as possible should be provided by the individual about the particular information sought. An access fee may be charged to cover the costs of providing that information.

You have a right to access any of your own personal information that we have collected. Please contact us on info@returnserve.org

In certain circumstances, Return Serve may not be required by law to provide the individual with access to, or to correct, personal information. If this is the case, reasons will be given for that decision.

Contacting Us

Return Serve welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us on info@returnserve.org.